Frequently Asked Questions

HOW TO PLACE AN ORDER? Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT? We accept credit cards, debit cards, and PayPal. Shopify Payments is recommended always as a safe and reliable payment method. 

HOW SAFE IS MY PERSONAL INFORMATION? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK? Our suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our fulfillment center, some customers may also have to pay customs and import fees. Please do not panic if it does not show up immediately, it's on its way :)We offer international shipping options too!

WHAT IF I NEED TO RETURN SOMETHING? No worries! Contact us and we'll guide you through the process to send the item back. Refer to our refund policy for clarification on eligibility.

CAN I CANCEL AN ORDER? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.